Shipping policy

Last Updated: June 2, 2026

This Shipping Policy applies to all orders placed with PRIME HEALTH CUISINE LLC, operating under the brand name  Jovany Sabilla

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Processing times may be extended during:

  • Holiday periods;
  • Promotional events and sales;
  • High order volume periods;
  • Unexpected operational disruptions.

Shipping Destinations

We currently ship to eligible domestic and international destinations available at checkout.

If we are unable to ship to your location after an order is placed, we may contact you to arrange an alternative solution or issue a full refund.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors including:

  • Destination;
  • Shipping method selected;
  • Package size and weight;
  • Promotional offers that may apply.

Estimated Delivery Times

After processing, most orders are delivered within 5–12 business days.

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Carrier delays;
  • Weather conditions;
  • Customs processing for international shipments;
  • High seasonal demand;
  • Events beyond our reasonable control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are not included in our product prices or shipping rates unless otherwise stated and are the responsibility of the customer.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

While we will make reasonable efforts to update address information before shipment, we cannot guarantee address changes once order processing has begun.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges before reshipment.

Lost Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

  1. Verify the shipping address provided at checkout;
  2. Check with household members, neighbors, or building management;
  3. Contact the shipping carrier directly for additional information.

If the package remains missing, please contact us within 14 days of the reported delivery date. We will work with the carrier to investigate the issue and determine an appropriate resolution.

Shipping Delays

Occasionally, shipping delays may occur due to circumstances outside our control, including:

  • Severe weather conditions;
  • Transportation disruptions;
  • Carrier operational delays;
  • Customs inspections;
  • Public holidays;
  • High shipping volumes.

We appreciate your patience and understanding in these situations.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us process your claim, please provide:

  • Your order number;
  • Photos of the damaged item;
  • Photos of the packaging and shipping label.

After review, we may offer a replacement, store credit, or refund where appropriate.

Contact Information

PRIME HEALTH CUISINE LLC
Brand Name:  Jovany Sabilla
2226 South Moffet Avenue
Joplin, Missouri 64804
United States

Phone: +1 (646) 351-0812
Email: primehealthcuisinellc@gmail.com